Frequently Asked Questions

Support Temps: About Us

Support Temps is a relief staffing service for the disability support sector in Northern NSW and the Gold Coast, designed to fill gaps in service delivery with well-trained, quality support staff.

Our support workers are experienced, vaccinated, trained in Covid-19 infection control and available for temporary, short-term and long-term support between Lismore NSW and the northern Gold Coast.

What areas do you service?

Support Temps covers Northern NSW and the Gold Coast. Whether you are seeking NDIS Providers in Northern NSW or Gold Coast Disability Support Services, we'd love to help.

Scope of service: How can Support Temps support you?

Support Temps provides Disability Support Workers to providers of disability support services, as well as providing direct support to NDIS participants whose funds are plan managed or self managed.

The services we provide include:

● Medication support

● Personal care

● Domestic support

● Community access

● Sleepover and active night support

● Transport

Our Support Workers are available for short-term, long-term and recurring bookings - all within NDIS Price Guide Limits.

We aim to make the provision of disability support services as easy as possible. Providers and participants request staff as needed, and we match their request with support staff of suitable skills and experience.

If you find yourself in a bind, and need a last minute Support Worker - we’re here to help with Support Workers available at short notice!

Do you have COVID-19 trained Support Workers?

Yes! All of our Disability Support Workers are vaccinated against Covid-19 and trained in infection prevention.

What certifications do your Support Workers have?

Support Temps ensures that all Support Workers we supply are compliant with State and Federal legislation, and NDIS requirements. This includes ensuring that Support Workers possess and maintain the following certifications:

● NDIS worker screening check/National police check/Qld yellow card

● First aid certificate

● COVID-19 vaccination certificate

● Driver licence

● NDIS worker orientation module certificate

● Infection control (COVID-19) training certificate

● Working with children check (for staff required to work with minors)

● Any additional certification required by evolving State or Federal legislation or the NDIA.

● All Support Temps Contractors are covered by public liability and professional indemnity insurance.

I am a Provider or NDIS Participant. How do I engage with Support Temps?

Simply reach out to us at support@supporttemps.com.au or call us on 1300 988 514!

Providers and participants request contractors as needed, and we match their request with support workers of suitable skills and experience! We aim to make the provision of support services as easy as possible.

What are the Service Costs and Payments?

All services we offer are within NDIS price limits. Please contact us directly for any queries you may have.

Are services covered by the NDIS Price Guide?

Yes, all services we offer are covered by the NDIS Price Guide and within NDIS price limits.

I am a Support Worker. Why should I work with Support Temps?

Working with us at Support Temps, the work is designed to fit around your existing commitments, with daytime, nighttime and weekend work available. You're also free to accept or reject shifts, take time away, and limit your availability to what suits you, which is a nice advantage over casual employment and provides a nice level of flexibility for you. We offer rewarding pay and a supportive and friendly team.

We engage people as Contractors, so you use your ABN and are responsible for your own tax and super. The only strict requirement is that, if you book a shift, you don't cancel it unless you are sick.

Whether you have existing clients to work around or you simply want the flexibility, contact us to join our team of highly skilled Support Workers!

How do I apply for a Disability Support Worker position with Support Temps?

We are always looking for highly skilled and reliable support workers! If you are a Disability Support Worker with over 1 year of full time experience, we’d love to hear from you! To apply for a position with us, please complete our application form, or, learn more about working with us here.

For any enquiries or questions you may have, please reach out to us at support@supporttemps.com.au or call 1300 988 514.